Megan Kendrick

Coordinated across sales, customer success, and support teams to ensure seamless onboarding and exceptional customer experience. Managed HubSpot workflows and produced weekly and monthly reports on calls, conversions, deals, and pipeline health.

Managed technical onboarding for K-12 customers, ensuring seamless implementation and access to digital learning platforms. Conducted 1-on-1 customer calls to guide onboarding and troubleshoot technical issues.

Assisted up to 100 customers daily via phone, email, and chat, resolving account, billing, and service inquiries. Served as an escalation point for complex customer concerns and investigated account discrepancies.

Delivered customer service, technical onboarding, and team leadership support across healthcare, legal, insurance, and education client accounts in a high-volume call center environment.

Trained, coached, and mentored a team of 10 customer service representatives. Answered up to 80 customer calls daily while documenting interactions in Salesforce CRM.

Assisted customers via phone, email, and chat with policy and account inquiries. Resolved customer issues efficiently while adhering to company policies and compliance standards.

Managed technical onboarding for K-12 customers, ensuring seamless implementation of digital learning platforms. Coordinated product setup, enrollment, and customer data transfers while safeguarding PII compliance.

Earned an Associate of Health Care Administration in Health Administration in May 2022.

Earned an Associate in Business Administration in Business Administration in November 2021.

Completed high school diploma in May 2013.