Open to opportunities

Taha Sajid

@tahasajid

Entry-level Service Desk and Technical Support professional skilled in networking, troubleshooting, and clear customer communication.

Canada

Message

What I'm looking for

I’m looking for an entry-level Service Desk or Technical Support role where I can apply networking fundamentals, do root-cause troubleshooting, and deliver reliable, customer-first support with clear communication in a fast-learning team.

I’m a Computer Programming graduate with hands-on experience in technical troubleshooting, documentation, and customer service. I’m skilled in networking fundamentals like TCP/IP, DHCP, DNS, NAT, and subnetting, plus basic Linux command line for faster root cause analysis.

In my recent work as an AI Trainer — Outlier AI (Remote), I reviewed AI-generated technical responses for accuracy, quality, and consistency against structured documentation. I identified technical inaccuracies, provided detailed actionable feedback, and independently researched unfamiliar concepts using official documentation to verify correctness.

I also bring a strong customer-first approach from delivering consistent, friendly service as a Crew Member — McDonald’s Canada. I’m confident explaining technical concepts clearly in writing, staying calm under pressure, and resolving issues efficiently—exactly what I’m looking to bring to an entry-level Service Desk or Technical Support role.

Experience

Work history, roles, and key accomplishments

Current

AI Trainer

Current

Outlier AI

Oct 2025 - Present (9 months)

Reviewed AI-generated technical responses for accuracy, quality, and consistency with structured documentation and guidelines. Identified inaccuracies, provided actionable feedback, and researched technical topics using official sources.

AI Response Evaluation Technical Documentation Review Quality Assurance Technical Research

Current

Crew Member

Current

McDonald's Canada

Jul 2025 - Present (1 year)

Provided consistent, friendly customer service in a high-volume environment and resolved customer concerns professionally. Collaborated with team members to manage multiple tasks while maintaining service quality and standards.

Customer Service Issue Resolution Team Collaboration Time Management Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Seneca Polytechnic

Computer Programming Diploma, Computer Programming

2025 -

Activities and societies: Relevant coursework: Computer Networks, Operating Systems, Database Systems, Object-Oriented Programming, Software Engineering, Systems Analysis and Design, Web Development.

Completed a Computer Programming Diploma at Seneca Polytechnic starting August 2025, with coursework including Computer Networks, Operating Systems, Database Systems, and Web Development.