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Sadek El-kaderi

@sadekel-kaderi

I troubleshoot networks, systems, and IT incidents for reliable operations.

What I'm looking for

I'm seeking an entry-level IT Support, Service Desk, NOC, or Systems/Network Support role where I can troubleshoot systems and connectivity issues, manage incidents, and continue building hands-on infrastructure and cybersecurity experience.

I'm building practical IT operations experience through NOCPilot, an AI-powered network operations dashboard that monitors device status, latency, packet loss, and network alerts using Python, FastAPI, SNMP, and syslog concepts.

I've configured physical Cisco switches and routers through CLI, built enterprise network simulations, and implemented VLANs, routing protocols, ACLs, NAT, EtherChannel, and HSRP. I also administer Windows Server 2022 environments, including Active Directory, Group Policy, DHCP, DNS, users, groups, and permissions.

My cybersecurity and systems labs include controlled testing with Kali Linux, Atomic Red Team, and TryHackMe, alongside firewall configuration, Pi-hole filtering, system hardening, Wireshark, and CyberChef analysis.

Alongside my IT training at SAIT, I bring more than five years of customer service and leadership experience. At Dairy Queen, I supervise daily operations for a team of 15, troubleshoot POS and operational issues, and train employees on systems and procedures.

Experience

Work history, roles, and key accomplishments

DQ

Current

Supervisor

Current

Dairy Queen

Jun 2023 - Present (3 years 2 months)

Supervise daily operations and support a team of 15 employees in a fast-paced customer-facing environment. Resolve customer, operational, and system-related issues using structured troubleshooting and problem-solving.

Customer Service Team Leadership Troubleshooting POS systems Training

Education

Degrees, certifications, and relevant coursework

ST

Southern Alberta Institute of Technology

Diploma, Information Technology

2025 -

Pursuing a Diploma in Information Technology Services with coursework in networking, system administration, cybersecurity, and virtualization.

LU

Lebanese International University

Bachelor of Business Administration, Business Management

2019 - 2022

Completed a Bachelor of Business Administration in Business Management.

Tech stack

Software and tools used professionally

FastAPI

Wireshark

Ubuntu

Linux

Windows

Kali Linux

Windows Server

Windows 10

ServiceNow

Bash

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