Open to opportunities

Taha Sajid

@tahasajid1

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I resolve IT support issues, manage Microsoft 365 access, and build a foundation in software development.

Canada

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What I'm looking for

I'm looking for an IT support, service desk, or junior software development role where I can troubleshoot user issues, build technical skills, document solutions, and grow through hands-on work.

I've supported on-site users at RH Construction Ltd., resolving hardware, software, and connectivity issues across desktops, laptops, and peripherals. I manage tickets from intake through resolution, document root causes, administer Microsoft 365 access, and prepare devices for new hires.

As an AI Trainer at Outlier AI, I evaluate technical responses against documentation, correct inaccuracies, and provide actionable feedback at volume. I independently research unfamiliar concepts using official documentation to verify accuracy.

I'm a Computer Programming graduate with hands-on experience in Windows environments, networking, Python, Java, C#, SQL, and user-focused troubleshooting.

Experience

Work history, roles, and key accomplishments

Jr. IT Helpdesk Technician

RH Construction Ltd.

Sep 2025 - Jul 2026 (10 months)

Resolved hardware, software, and connectivity issues for on-site end users, maintaining consistent uptime. Logged and tracked support tickets, administered user accounts, and executed device setup for new hires.

hardware troubleshooting Ticket Management Microsoft 365 User Onboarding Root Cause Analysis Documentation