Looking for a job

gursirat singh

@gursiratsingh

Message

I resolve high-volume technical support issues across Windows, macOS, mobile, and network environments.

Canada

Message

What I'm looking for

I'm looking for a remote technical support, service desk, or implementation role where I can troubleshoot complex connectivity and configuration issues, manage high-volume work, and contribute to a distributed team.

I've supported enterprise users and client deployments at Transflo, CIBC, Cognizant, and The Nationwide Group, resolving configuration, connectivity, hardware, and software issues.

At Transflo, I managed high-volume ticket queues, diagnosed deployment issues, prioritized concurrent client cases, and identified recurring problems affecting client experience. I also covered team lead responsibilities during an extended leave.

I'm comfortable troubleshooting TCP/IP, DNS, and VPN issues across Windows, macOS, and mobile environments, documenting cases accurately in JIRA and communicating clearly with users of every technical background.

Experience

Work history, roles, and key accomplishments

Current

Infanteer

Current

Canadian Armed Forces

Dec 2025 - Present (9 months)

Communicate clearly and accurately under pressure, follow structured procedures, and adapt quickly to new tools and systems while maintaining composure in a demanding workload.

Implementation Specialist

Transflo

Feb 2024 - Feb 2026 (2 years)

Diagnosed and resolved configuration and connectivity issues during client deployments, explained technical concepts clearly, and managed multiple concurrent client cases by prioritizing urgency and impact.

Configuration Connectivity troubleshooting Client Communication Prioritization Problem Identification

Client Engagement Specialist

Transflo

Feb 2022 - Feb 2024 (2 years)

Managed a high-volume ticket queue, diagnosed connectivity and configuration issues, and maintained clear written communication. Covered team lead responsibilities during an extended leave.

Ticket Queue Management Connectivity troubleshooting Configuration Written Communication Team Leadership

IT Service Desk Analyst

Canadian Imperial Bank of Commerce (CIBC)

Jul 2021 - Feb 2022 (7 months)

Supported Windows and macOS environments, diagnosed and resolved network connectivity issues including VPN troubleshooting, and documented cases accurately in the ticketing system.

Windows MacOS Network Connectivity VPN Ticketing Systems Documentation

IT Service Desk Analyst

Cognizant

May 2020 - Jul 2021 (1 year 2 months)

Managed a high volume of concurrent tickets, diagnosed and resolved hardware, software, and connectivity issues, and maintained accurate documentation while communicating clearly with users.

Ticket Management hardware troubleshooting Software Troubleshooting Connectivity Documentation Communication Skills

Corporate Desktop & Network Support (Co-op)

The Nationwide Group

Jan 2019 - May 2019 (4 months)

Supported network-connected devices and basic connectivity troubleshooting, maintained documentation of configurations, and adapted quickly to new systems while collaborating with colleagues.

Network Support Troubleshooting Documentation Adaptability Collaboration