taha chaoui

I am a dedicated customer service professional and business trainer with proven experience in onboarding, coaching, and improving team performance on the Airbnb project at Concentrix. I design and deliver training on soft skills, tools, and processes, and I provide personalized coaching to drive measurable improvements in service quality and user satisfaction.

I excel in conflict resolution, escalation handling, and damage control, fostering a user-focused environment through adaptive training and clear communication. My background in business management, multilingual abilities, and hands-on frontline experience enable me to bridge operational needs with effective people development.