Yousra Cherroud
@yousracherroud
I build training programs that improve employee performance and customer experiences.
MoroccoWhat I'm looking for
At Foundever, I deliver training and onboarding for the FedEx Spain account, coaching employees to improve productivity, customer experience, and compliance.
I've also supported Amazon customers and earned promotion into a Learning Specialist role through strong performance. Earlier, I coordinated academic progression and personalized learner support at Delena Formación.
Across customer service roles for Lycamobile, Repsol Granel, and 11822 Directory Assistance, I've delivered multilingual support, resolved issues, and maintained high service standards.
Experience
Work history, roles, and key accomplishments
Learning Specialist
Foundever
May 2024 - Present (2 years 4 months)
Deliver training programs and onboarding sessions for new employees. Facilitate learning initiatives aligned with operational and business objectives.
Education
Degrees, certifications, and relevant coursework
Ibn Al Khatib High School
Secondary Education, Science and Life Studies
Secondary education in Science and Life Studies (SVT).
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Job categories
Skills
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