Open to opportunities

ziad hannaoui

@ziadhannaoui

Message

I resolve customer concerns and build trust across international remote service journeys.

Morocco

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve inquiries, guide customers clearly, build trust across cultures and time zones, and contribute during EMEA-aligned hours and weekends.

I've delivered 1,407 one-to-one remote English sessions for international learners, maintaining a 5.0/5 public rating across 19 reviews.

I manage the full learner journey, from first-contact discovery and onboarding through tailored delivery, feedback, follow-up, and continued engagement.

I resolve misunderstandings and service friction with clear explanations and practical next steps, while coordinating schedules across time zones and keeping accurate session notes.

I bring C2 English, native Arabic, B1 French, independent remote-work discipline, and availability for EMEA-aligned hours and weekend work.

Experience

Work history, roles, and key accomplishments

Current

Independent Remote English Tutor

Current

Self Employed

Jan 2020 - Present (6 years 8 months)

Delivered 1,407 one-to-one sessions to international learners while maintaining a 5.0/5 public rating across 19 reviews. Managed scheduling, preparation, and follow-up independently across international time zones.

Customer Service Needs discovery Relationship Building Written Communication Remote Collaboration Scheduling Cross Cultural Communication Problem Solving