At Concentrix, I moved from customer service and quality control into training, and I’m now a Senior Trainer on the Orange France telecom account.
I design training modules, manage a quality and training team, and track quality indicators to develop action plans. I also handle escalations, recruitment, and training administration.
Earlier at Concentrix, I prepared and delivered initial and ongoing customer-service training, including classroom and e-learning modules. I also monitored customer interactions and shared follow-up reports and corrective actions.
