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Atika Ouadi

@atikaouadi

Message

I improve customer experiences through tele-sales, call quality audits, KPI tracking, and practical employee coaching.

Morocco

Message

What I'm looking for

I'm looking for remote or on-site customer experience, support, quality assurance, training, sales, or customer success work where I can improve customer interactions, coach teams, track performance, and deliver actionable recommendations.

At EIDS Maroc, I assess training needs for prospecting and tele-sales teams, create development plans, and run role-play sessions and call simulations. I monitor conversion and customer satisfaction indicators to strengthen performance.

I also build call-audit grids, review customer interactions against quality standards, and deliver actionable audit reports. My earlier customer advisory work included arranging banking appointments, credit simulations, and back-office client follow-up in French, English, and Arabic.

Experience

Work history, roles, and key accomplishments

Current

Formatrice & Auditrice

Current

EIDS Maroc

Apr 2021 - Present (5 years 7 months)

Assessed training needs within prospecting and tele-sales teams, adapted training content, and monitored effectiveness using conversion and satisfaction metrics. Developed individualized development plans, organized role-play sessions, and created call-audit evaluation grids.

Training Needs Analysis Coaching Role Play Sessions Individual Development Plans Call Auditing Grid Assessment Quality Standards Audit Reporting KPI Monitoring Conversion Rate Customer satisfaction metrics Performance Improvement Reporting

Téléconseillère

EIDS Maroc

Sep 2020 - Apr 2021 (7 months)

Organized personalized appointments with banking advisors to support clients and prospects with credit solutions. Conducted simulations for consumer and mortgage credit products and managed back-office follow-up.

Telesales Appointment Setting Client Communication Back Office Credit Products Simulation