Khadija Khalfi

I am a dedicated supervisor and trainer with hands-on experience leading teams in customer-facing environments and contact center operations. I specialize in onboarding, coaching, and supporting staff to meet service standards and performance targets.

My background includes improving customer satisfaction using CRM tools, resolving operational issues, and monitoring KPIs and SLAs to drive measurable improvements. I have practical experience with Genesys, Tableau, ICM and real-time operational reporting.

I thrive in fast-paced, shift-based settings and bring strengths in time management, multitasking, and clear communication in Arabic, English, and French. I am adaptable, teachable, and comfortable taking initiative with minimal supervision.

Across roles from customer service advisor to supervisor/trainer, I have a proven record of simplifying processes, increasing retention, and delivering training that supports smoother onboarding and stronger team performance.