Open to opportunities

Zayed Mir

@zayedmir

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Operations manager skilled in process improvement and customer-facing roles.

Japan

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What I'm looking for

I seek a role where I can improve operations and customer experience, apply analytical skills, mentor staff, and contribute to measurable process improvements in a growth-oriented company.

I am an operations manager with over three years of experience improving systems, managing daily accounts, and delivering strong customer service across the Middle East and Japan. I have driven measurable operational gains—improving system performance by 30% and streamlining operations by 50%—while managing high-volume daily sales and providing software testing and client support.

I am studying Business Administration and have designed and implemented lesson plans in data analysis/data science, trained and supervised staff, and helped design a profitable business model that generated revenue. I am multilingual and focused on roles that combine process improvement, customer experience, and analytical problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Arrow Middle East

Jul 2023 - Present (2 years 2 months)

Managed daily cash register averaging $10,000 in sales and improved system performance by 30% while streamlining operations by 50% through new procedures and automation.

Cash Handling Operations Management Process Improvement Automation)Software Testing Customer Support Data Analysis Inventory Management

Retail Associate

Family Mart

Aug 2024 - Feb 2025 (6 months)

Trained and supervised new employees on customer service, conflict resolution, and data entry practices, and consistently delivered customer service to Japanese standards.