Open to opportunities

Zayed Mir

@zayedmir

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Operations manager skilled in process improvement and customer-facing roles.

Japan

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What I'm looking for

I seek a role where I can improve operations and customer experience, apply analytical skills, mentor staff, and contribute to measurable process improvements in a growth-oriented company.

I am an operations manager with over three years of experience improving systems, managing daily accounts, and delivering strong customer service across the Middle East and Japan. I have driven measurable operational gains—improving system performance by 30% and streamlining operations by 50%—while managing high-volume daily sales and providing software testing and client support.

I am studying Business Administration and have designed and implemented lesson plans in data analysis/data science, trained and supervised staff, and helped design a profitable business model that generated revenue. I am multilingual and focused on roles that combine process improvement, customer experience, and analytical problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Arrow Middle East

Jul 2023 - Present (2 years 11 months)

Managed daily cash register averaging $10,000 in sales and improved system performance by 30% while streamlining operations by 50% through new procedures and automation.

Cash Handling Operations Management Process Improvement Automation)Software Testing Customer Support Data Analysis Inventory Management Automation

Retail Associate

Family Mart

Aug 2024 - Feb 2025 (6 months)

Trained and supervised new employees on customer service, conflict resolution, and data entry practices, and consistently delivered customer service to Japanese standards.

Customer Service Training Employee Supervision Conflict Resolution Data Entry Cashiering Multilingual Communication Time Management