裕美 佐藤

Currently working as a Japanese AI Trainer, focusing on translation tasks (EN-JP, JP-EN) and translation checking. This project-based role is driven by specific customer demands.

Managed time-saving projects for escalation processes within the global team and integrated internal and external feedback into technical improvements. Consistently achieved over 80% CSAT monthly while handling over 100 daily inquiry calls with a small team.

Led implementation training for analytics and survey tools, ensuring hotels effectively utilized guest feedback. Achieved an 85% churn prevention rate annually by building strong client relationships and providing consistent support.

Managed multiple tasks including sales administration and system implementation, working closely with global teams to provide system training to hotels. Successfully built trust with sales representatives at hotels and supported annual contract engagements with travel agencies.

Handled hotel reservation and system inquiries, resolved customer complaints, and managed reservation amendments and cancellations. Provided system training to hotels and performed data entry.

Operated an import and export e-commerce business, achieving top seller status on eBay for two consecutive years. Expanded sales across multiple platforms including Amazon and Mercari, managing market research, accounting, and international client communication.

Provided tenant support, handling phone calls in multiple languages and arranging repairs and maintenance works. Served as an interpreter for foreign customers and managed accounting for repairs.

Served as a school counselor, managing reception duties and following up with foreign teachers and students. Prepared lesson materials and quizzes, performed data entry, and provided counseling to students.

Acted as an intermediary between foreign executives and landlords for housing contracts, including consultation and renewal services. Managed monthly invoices, arranged repairs, and ordered household appliances.

Provided counter service and handled phone calls as a travel counselor intern. Updated company website information and managed customer interactions via phone and email.

Organized and arranged ski and golf resort group tours, including bus, airline, and car rental coordination. Managed airline seat inventory and performed data entry.

Specialized in reservations for Asia and South Pacific resorts, handling inquiries about air ticket availability and package tour costs. Managed customer complaints and communicated with clients in both Japanese and English.

Responsible for customer visa applications, scheduling, and preparing customer itineraries. Performed data entry and handled phone calls in both Japanese and English.

Undertook an ESL and TOEIC course to enhance English language proficiency and prepare for the TOEIC examination. Focused on improving listening, reading, and overall communication skills.

Participated in an ESL course to develop foundational English language skills. Concentrated on grammar, vocabulary, and conversational practice.

Obtained a diploma for teaching at both elementary and kindergarten levels. The curriculum covered pedagogical methods, child development, and educational psychology.

Completed high school education, providing a foundation in various academic subjects. Prepared for further studies and professional development.