Open to opportunities

Tae Kim

@taekim

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Cloud-focused IT leader delivering secure, automated MSP operations and support.

United States

Message

What I'm looking for

I seek remote-friendly roles leading cloud and infrastructure operations where I can drive automation, Zero Trust security, SLA excellence, and mentor technical teams for measurable service delivery improvements.

I am an IT professional with over 10 years of progressive experience in technical support, systems administration, cloud engineering, and IT operations leadership. I founded and scaled a remote-first MSP, driving cloud-first and Zero Trust designs across Azure and hybrid environments while maintaining strict SLA and compliance targets.

My hands-on technical background spans Microsoft Azure, AWS, Microsoft 365, Windows Server, VMware, networking, and endpoint security, complemented by scripting and automation skills in PowerShell, Bash, and Python. I have a proven record of improving operational efficiency—implementing RMM/MDM automation, standardizing patching and firewall policies, and reducing manual workloads and escalation volumes.

I lead remote and distributed teams to deliver consistent service delivery and client satisfaction, focusing on documentation, SOPs, KPI-driven operations, and secure onboarding for clients in finance, healthcare, and real estate. I seek roles where I can combine L3 technical expertise with strategic leadership to build resilient, compliant infrastructures.

Experience

Work history, roles, and key accomplishments

Current

Founder / IT Operations Director

Current

Protocol Technologies

Dec 2023 - Present (1 year 9 months)

Founded and scaled a remote-first MSP to $100K+ annual revenue and $10K+ MRR; designed Azure AD/Intune hybrid infrastructures with Zero Trust controls and drove 99.9% uptime and CIS standards adherence.

Azure Intune PowerShell ITSM SLA Management Documentation

Senior Desktop Support Specialist

SOS Computers

Jun 2020 - Nov 2023 (3 years 5 months)

Provided remote Tier 2/3 support for Windows, networking, and endpoint security; standardized patching and firewall policies, improving first-call resolution by 25% and increasing client reliability.

Windows Server Endpoint Security VPN MDM Patch Management Networking SOPs Remote Support

Technical Support Engineer

Dell EMC

Aug 2019 - Jun 2020 (10 months)

Supported enterprise servers and SAN storage remotely, maintaining 95% SLA compliance and authoring automation scripts and knowledge base articles that reduced global escalations by 30%.

Servers Troubleshooting Scripting KB Authoring Remote Support SLA Management

Technical Support Specialist

MoveitPro

Feb 2019 - Aug 2019 (6 months)

Onboarded 50+ B2B clients for SaaS deployments and integrations, developing documentation and remote training materials to ensure successful client adoption.

Onboarding Training Clients Documentation Integration Remote Support Knowledge Base

Help Desk Technician

Apple

Feb 2015 - Jan 2019 (3 years 11 months)

Delivered high-volume remote Tier 1/2 support for macOS, iOS, and SaaS applications, achieving 97%+ customer satisfaction while collaborating with distributed teams to improve escalation workflows.