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TK
Open to opportunities

Tae Kim

@taekim

Cloud-focused IT leader delivering secure, automated MSP operations and support.

United States
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What I'm looking for

I seek remote-friendly roles leading cloud and infrastructure operations where I can drive automation, Zero Trust security, SLA excellence, and mentor technical teams for measurable service delivery improvements.

I am an IT professional with over 10 years of progressive experience in technical support, systems administration, cloud engineering, and IT operations leadership. I founded and scaled a remote-first MSP, driving cloud-first and Zero Trust designs across Azure and hybrid environments while maintaining strict SLA and compliance targets.

My hands-on technical background spans Microsoft Azure, AWS, Microsoft 365, Windows Server, VMware, networking, and endpoint security, complemented by scripting and automation skills in PowerShell, Bash, and Python. I have a proven record of improving operational efficiency—implementing RMM/MDM automation, standardizing patching and firewall policies, and reducing manual workloads and escalation volumes.

I lead remote and distributed teams to deliver consistent service delivery and client satisfaction, focusing on documentation, SOPs, KPI-driven operations, and secure onboarding for clients in finance, healthcare, and real estate. I seek roles where I can combine L3 technical expertise with strategic leadership to build resilient, compliant infrastructures.

Experience

Work history, roles, and key accomplishments

PT
Current

Founder / IT Operations Director

Protocol Technologies

Dec 2023 - Present (1 year 9 months)

Founded and scaled a remote-first MSP to $100K+ annual revenue and $10K+ MRR; designed Azure AD/Intune hybrid infrastructures with Zero Trust controls and drove 99.9% uptime and CIS standards adherence.

Education

Degrees, certifications, and relevant coursework

Western Governors University logoWU

Western Governors University

Master of Science, Information Technology

Master of Science in Information Technology completed in 2023 with focus on cloud, systems administration, and IT operations.

Liberty University logoLU

Liberty University

Bachelor of Science, Business Administration & Biochemistry

Bachelor of Science in Business Administration and Biochemistry combining business fundamentals with biochemical studies.

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Tae Kim - Founder / IT Operations Director - Protocol Technologies | Himalayas