Tae Kim
@taekim
Cloud-focused IT leader delivering secure, automated MSP operations and support.
What I'm looking for
I am an IT professional with over 10 years of progressive experience in technical support, systems administration, cloud engineering, and IT operations leadership. I founded and scaled a remote-first MSP, driving cloud-first and Zero Trust designs across Azure and hybrid environments while maintaining strict SLA and compliance targets.
My hands-on technical background spans Microsoft Azure, AWS, Microsoft 365, Windows Server, VMware, networking, and endpoint security, complemented by scripting and automation skills in PowerShell, Bash, and Python. I have a proven record of improving operational efficiency—implementing RMM/MDM automation, standardizing patching and firewall policies, and reducing manual workloads and escalation volumes.
I lead remote and distributed teams to deliver consistent service delivery and client satisfaction, focusing on documentation, SOPs, KPI-driven operations, and secure onboarding for clients in finance, healthcare, and real estate. I seek roles where I can combine L3 technical expertise with strategic leadership to build resilient, compliant infrastructures.
Experience
Work history, roles, and key accomplishments
Founder / IT Operations Director
Protocol Technologies
Dec 2023 - Present (1 year 9 months)
Founded and scaled a remote-first MSP to $100K+ annual revenue and $10K+ MRR; designed Azure AD/Intune hybrid infrastructures with Zero Trust controls and drove 99.9% uptime and CIS standards adherence.
Senior Desktop Support Specialist
SOS Computers
Jun 2020 - Nov 2023 (3 years 5 months)
Provided remote Tier 2/3 support for Windows, networking, and endpoint security; standardized patching and firewall policies, improving first-call resolution by 25% and increasing client reliability.
Supported enterprise servers and SAN storage remotely, maintaining 95% SLA compliance and authoring automation scripts and knowledge base articles that reduced global escalations by 30%.
Technical Support Specialist
MoveitPro
Feb 2019 - Aug 2019 (6 months)
Onboarded 50+ B2B clients for SaaS deployments and integrations, developing documentation and remote training materials to ensure successful client adoption.
Delivered high-volume remote Tier 1/2 support for macOS, iOS, and SaaS applications, achieving 97%+ customer satisfaction while collaborating with distributed teams to improve escalation workflows.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Master of Science, Information Technology
Master of Science in Information Technology completed in 2023 with focus on cloud, systems administration, and IT operations.
Liberty University
Bachelor of Science, Business Administration & Biochemistry
Bachelor of Science in Business Administration and Biochemistry combining business fundamentals with biochemical studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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