Jensen Floyd
@jensenfloyd
Seasoned IT leader with expertise in global IT support.
United StatesWhat I'm looking for
I am an experienced IT leader with over 10 years of progressive experience in managing global IT support and infrastructure. My career has been marked by a proven ability to drive technology transformation and improve IT operations, aligning technical strategies with business goals. I have successfully led high-impact projects, including migrations to Microsoft Entra ID and GPO standardization, while ensuring optimal uptime and performance.
Throughout my career, I have developed and led IT teams, implemented KPIs, and managed enterprise-level application packaging. My hands-on approach and problem-solving skills have made me a trusted advisor to executives. I thrive in fast-paced environments and am adept at collaborating with cross-functional teams to enhance security and compliance across IT operations.
Experience
Work history, roles, and key accomplishments
IT Manager
Agility Recovery
Feb 2023 - Present (2 years 5 months)
Served as the primary Global IT point of contact for a mid-sized organization with 130 employees across 9 locations, overseeing all infrastructure, cloud, and user support operations. Led the full lifecycle migration from on-premises Active Directory to Entra ID (Azure AD), modernizing identity and access management.
Sr. IT Support Engineer
Capital on Tap
Oct 2022 - Present (2 years 9 months)
Served as the primary IT point of contact for 200+ U.S.-based employees in a high-growth, cloud-first startup environment, ensuring seamless support across macOS/Windows endpoints. Directed a team of IT professionals in managing and supporting a large-scale, multi-forest Active Directory environment.
IT Administrator
Stream Realty
Nov 2021 - Present (3 years 8 months)
Provided sole IT support for two office locations serving 40 users, delivering end-to-end desktop, network, and infrastructure support. Led a comprehensive Group Policy Object (GPO) cleanup initiative, reducing total GPOs by 60% through consolidation and deduplication.
IT Director
TAF Photography
Jan 2019 - Present (6 years 6 months)
Led service delivery, IT strategy, and infrastructure, serving as the main point-of-contact for end-to-end IT support in Windows and macOS environments. Built and developed IT teams, implemented KPIs, and deployed over 200+ Windows application packages using SCCM, Intune, and PowerShell.
IT Support Specialist II
SAIA LTL FREIGHT
Jan 2018 - Present (7 years 6 months)
Served as one of the primary IT points of contact for 13,000+ U.S.-based employees, ensuring seamless support across macOS and Windows endpoints. Managed and maintained Active Directory (AD) infrastructure, including user account provisioning and group policy creation.
Jr. Network Engineer
Jetaire
Aug 2017 - Present (7 years 11 months)
Monitored network health and performance using SolarWinds to detect anomalies and ensure uptime. Managed user and group accounts, organizational units (OUs), and Group Policy Objects (GPOs) within Active Directory to enforce access control and security standards.
IT Helpdesk Intern
Albany State
Aug 2014 - Present (10 years 11 months)
Assisted with creating, modifying, and disabling user accounts in Active Directory and Azure Active Directory to support employee onboarding and offboarding. Troubleshot user access issues related to password resets, account lockouts, and group membership in AD and Azure AD.
Education
Degrees, certifications, and relevant coursework
AUAlbany State University
B.S. Computer Science, Computer Science
Completed a Bachelor of Science in Computer Science. Gained foundational knowledge in various aspects of computer science.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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