Open to opportunities

Matthew Conrad

@matthewconrad

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Experienced IT manager specializing in infrastructure and systems administration.

United States

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What I'm looking for

I seek leadership roles focused on infrastructure reliability, cloud and virtualization projects, clear SOPs, mentoring teams, and opportunities to drive operational continuity and strategic IT improvements.

I am an experienced IT manager with 12 years supporting managed service providers and non-profit organizations, focused on reliable infrastructure and process-driven operations.

Currently I serve as Associate Director of Campus Technology, administering physical and virtual servers, Microsoft SaaS tenants, Zoom VOIP, and DRaaS appliances while triaging escalated incidents and leading technical projects.

Previously I led an escalation team and worked as a Level 2 Systems Engineer and Senior Technology Support Specialist, delivering network and server migrations, security forensics, virtualization administration, and mentoring junior staff.

I write policies and SOPs, manage vendor relationships, and have led event and cloud migrations; I seek to expand into administration and technology leadership roles where I can drive operational excellence and continuity.

Experience

Work history, roles, and key accomplishments

Current

Associate Director of Campus Technology

Current

Lincoln Center for the Performing Arts

Oct 2021 - Present (4 years 4 months)

Operates IT infrastructure and SaaS administration, triaging escalated incidents and leading projects that supported large events (e.g., Summer for the City, Tony Awards) and initial AWS tenant builds to improve resiliency and operations.

Windows Server VMWare AWS Kaseya Unitrends

Escalation Team Lead

Manhattan Tech Support LLC

Jul 2019 - Sep 2021 (2 years 2 months)

Served as highest escalation point for break/fix and implementation requests, documented repeatable processes, and led client-facing remediation efforts including Meraki network overhauls and Microsoft 365 security investigations.

Escalations Active Directory Group Policy Documentation Client Relations

Level 2 Systems Engineer

Thrive Networks

Mar 2017 - Jul 2019 (2 years 4 months)

Supported high-touch private equity clients with endpoint imaging, conferencing (Cisco/Zoom), MDM deployment, and Microsoft 365 migration support, acting as primary client-side resource for cutovers and day-after support.

Zoom MobileIron Active Directory Bomgar

Senior Technology Support Specialist

Your Tech Team

Apr 2013 - Mar 2017 (3 years 11 months)

Managed IT services for multiple clients, performed server and virtualization maintenance, monitored firewalls and VPNs, prevented ransomware data loss, and mentored junior staff while serving as highest escalation point.

Windows Server Juniper Sonicwall Panzura Active Directory