Blaire Loczko
@blaireloczko
Results-driven IT leader delivering scalable, secure global support and operations.
United StatesWhat I'm looking for
I am an IT leader with 10+ years owning end-to-end IT operations, service delivery, and global infrastructure for fast-paced, remote-first organizations. I balance hands-on technical execution with strategic leadership, driving process improvements, compliance (SOC 2, ISO 27001, PCI), and measurable reliability and security gains.
I have built and mentored distributed teams, standardized service management and onboarding, and led tooling and endpoint programs (MDM, M365, Addigy/JAMF/Intune). My achievements include improving SLA performance, implementing global asset lifecycle controls, and delivering scalable training and documentation to support hundreds of users worldwide.
Experience
Work history, roles, and key accomplishments
IT Help Desk Manager
VSE Inc.
Jan 2025 - Present (11 months)
Own Help Desk operations for a distributed environment, defining workflows and SLAs, implementing ITSM improvements, and providing Tier III support to reduce incident resolution times and improve service quality.
SUOwned global IT strategy and execution for a fully remote workforce, led endpoint, identity, and security initiatives, and enforced compliance with SOC 2 and ISO 27001 while managing asset lifecycle and a distributed IT team.
IT Administrator & Support
Cloud Elements
Dec 2018 - Jul 2020 (1 year 7 months)
Sole owner of IT operations for 250+ users, implemented macOS/Windows imaging and MDM (Addigy), managed SaaS inventory and documentation, and supported SOC 2 and PCI audit readiness.
Technical Support Analyst
ALPS Fund Services
Aug 2017 - Dec 2018 (1 year 4 months)
Delivered Tier II support for 500+ users, administered Active Directory and Mitel phone systems, and authored user documentation to improve support efficiency and access provisioning accuracy.
System Technician I
IBM Watson Health
Mar 2014 - Aug 2017 (3 years 5 months)
Supported 250+ users across macOS, Windows, and iOS, managed device imaging and deployments, maintained AD and O365 accounts, and ensured HIPAA-compliant endpoint encryption and support processes.
Education
Degrees, certifications, and relevant coursework
Blaire hasn't added their education
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Availability
Location
United StatesAuthorized to work in
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Skills
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