Tabot Nadia

At Nikki’s Empire, I handle customer inquiries on WhatsApp, Facebook, and TikTok, helping people find product information and complete purchases. I support customers from their first inquiry through order confirmation, including product selection and delivery updates.

I also handle inbound calls and follow up after purchases to confirm delivery and address outstanding concerns. I use Zendesk, Freshdesk, and HubSpot CRM, and have practiced through 50 mock customer support scenarios daily.