Open to opportunities

Haddison Agejo

@haddisonagejo

Message

Remote customer support agent who resolves complex issues fast across chat and email, boosting customer satisfaction.

Cameroon

Message

What I'm looking for

I’m looking for a remote role where I handle high-volume chat/email support, troubleshoot technical/account issues, and use Zendesk/HubSpot to drive fast ticket resolution and customer satisfaction—open to all time zones and starting immediately.

I’m a results-driven Remote Customer Support Specialist with 1+ year of experience supporting global clients across chat and email. I bring a proven track record of managing high-volume inquiries, resolving complex issues, handling ticket resolution, and improving customer satisfaction using Zendesk and HubSpot. I’m open to all time zones and thrive in fast-paced remote environments.

In my roles, I assisted customers daily with detailed answers about company products while maintaining a low response time. At Nishang Systems, I responded to 100+ messages daily, helping reduce customer tickets and maintain satisfaction; at Liquor Square, I managed 80+ client inquiries daily via live chat and email, achieving a 95% remote customersatisfaction rate. I also resolved technical and account-related issues, improved ticket resolution time by 20%, and collected recurring customer feedback to provide actionable insights to the product team.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Liquor Square

Dec 2025 - May 2026 (5 months)

Managed 80+ client inquiries daily via live chat and email, achieving a 95% customer satisfaction rate. Resolved technical and account-related issues across time zones and improved ticket resolution time by 20%, while feeding recurring customer feedback to the product team.

Live Chat Problem Solving Remote Collaboration Time Management Multitasking Customer Support Chat Support Email Support Ticket Resolution Customer Satisfaction Zendesk HubSpot Freshdesk CRM

US Customer Support Representative

Digital Witch Academy

Feb 2026 - Mar 2026 (1 month)

Worked as a US Customer Support Representative at Digital Witch Academy in early 2026.

Customer Support VA

Nishang Systems

Sep 2024 - Oct 2025 (1 year 1 month)

Assisted customers daily by replying to questions about company products while maintaining low response time. Provided feedback to support customer relationships, reduced customer tickets, and supported satisfaction by responding to 100+ messages daily.