Looking for a job

Anthonia Azi

@anthoniaazi

Message

I configure support operations and self-service workflows in Zendesk and HubSpot.

Cameroon

Message

What I'm looking for

I'm looking for a remote customer support or customer operations role where I can improve help-desk workflows, create useful self-service content, and support customers with clear, empathetic communication.

I configure Zendesk and HubSpot sandbox environments with automated ticket pipeline workflows for remote customer operations projects.

I write technical self-service help articles optimized for AI search intent matching and use ticket deflection approaches to improve customer access to answers.

I design custom filtered views for fast asynchronous queue triage and analyze ticket-volume-by-category reports to develop proactive text troubleshooting fixes.

As a student educator, I translate complex concepts into clear written instructions while applying empathy, conflict resolution, and independent remote-work discipline.

Experience

Work history, roles, and key accomplishments

Current

Freelance Customer Operations Projects

Current

Freelance

Jan 2025 - Present (1 year 8 months)

Configured Zendesk and HubSpot sandbox setups with automated ticket pipeline workflows. Authored technical self-service help articles optimized for AI search intent matching.

Zendesk HubSpot CRM Ticket Pipelines SLA Tracking Knowledge Base AI Search CSAT CES NPS Slack Notion Loom

Current

Student Educator

Current

Training College

Jan 2025 - Present (1 year 8 months)

Translated complex concepts into clear, structured, and easily digestible written instructions. Managed remote schedules independently, demonstrating high self-governance.

Communication Skills Empathy Conflict Resolution Remote Work Self Governance

Current

Freelance Customer Operations Projects

Current

Self Employed

Jan 2025 - Present (1 year 8 months)

Configured Zendesk and HubSpot sandbox setups with automated ticket pipeline workflows. Authored technical self-service help articles optimized for AI search intent matching.

Zendesk HubSpot CRM Ticket Pipelines SLA Tracking Knowledge Base AI Search Help Articles Ticket Deflection CSAT CES NPS Slack Notion Loom

Current

Student Educator

Current

Training College

Jan 2025 - Present (1 year 8 months)

Translated complex concepts into clear, structured, and easily digestible written instructions. Managed remote schedules independently, demonstrating high self-governance.

Communication Skills Remote Work Empathy Conflict Resolution