I am looking for a full-time, remote role focused on text-based customer support, live chat management, and ticket resolution. I thrive in positions where I can independently navigate ticketing systems like Zendesk and HubSpot to clear queues, maintain low response times, and provide exceptional, clear communication to users.
Looking for a job
Anthonia Azi
@anthoniaazi
I configure support operations and self-service workflows in Zendesk and HubSpot.
CameroonWhat I'm looking for
I configure Zendesk and HubSpot sandbox environments with automated ticket pipeline workflows for remote customer operations projects.
I write technical self-service help articles optimized for AI search intent matching and use ticket deflection approaches to improve customer access to answers.
I design custom filtered views for fast asynchronous queue triage and analyze ticket-volume-by-category reports to develop proactive text troubleshooting fixes.
As a student educator, I translate complex concepts into clear written instructions while applying empathy, conflict resolution, and independent remote-work discipline.
Experience
Work history, roles, and key accomplishments
FR
Current
Freelance Customer Operations Projects
Freelance
Jan 2025 - Present (1 year 10 months)
Configured Zendesk and HubSpot sandbox setups with automated ticket pipeline workflows. Authored technical self-service help articles optimized for AI search intent matching.
TC
Current
Student Educator
Training College
Jan 2025 - Present (1 year 10 months)
Translated complex concepts into clear, structured, and easily digestible written instructions. Managed remote schedules independently, demonstrating high self-governance.
SE
Current
Freelance Customer Operations Projects
Self Employed
Jan 2025 - Present (1 year 10 months)
Configured Zendesk and HubSpot sandbox setups with automated ticket pipeline workflows. Authored technical self-service help articles optimized for AI search intent matching.
TC
Current
Student Educator
Training College
Jan 2025 - Present (1 year 10 months)
Translated complex concepts into clear, structured, and easily digestible written instructions. Managed remote schedules independently, demonstrating high self-governance.
Education
Degrees, certifications, and relevant coursework
HB
Higher Technical Teachers' Training College - University of Buea
Diploma / Degree in Education, Education
Pursuing a Diploma/Degree in Education, expected to graduate in 2028.
HB
Higher Technical Teachers' Training College - University of Buea
Diploma / Degree in Education, Education
Pursuing a Diploma/Degree in Education, expected graduation in 2028.
HubSpot Academy
HubSpot Service Hub Certification, Customer Support
Earned the HubSpot Service Hub Certification in 2026.
HubSpot Academy
HubSpot Service Hub Certification, Customer Support
Earned the HubSpot Service Hub Certification in 2026.
HubSpot Academy
HubSpot Customer Success Certification, Customer Success
Earned the HubSpot Customer Success Certification in 2026.
HubSpot Academy
HubSpot Customer Success Certification, Customer Success
Earned the HubSpot Customer Success Certification in 2026.
Availability
Looking for a job
Location
CameroonAuthorized to work in
Portfolio
contra.com/anthoniaaziSalary expectations
30k-45k USD
Social media
Job categories
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