Open to opportunities

Tabitha Wacuka

@tabithawacuka

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Criminology graduate with hands-on experience in customer service, legal admin, logistics, and research.

Kenya

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What I'm looking for

I seek a full-time role in a fast-paced, impact-driven organization where I can apply the knowledgei possess, strengthen operations, and support community safety initiatives.

I am a results-driven criminology graduate with practical experience across customer service, legal administration, logistics, and research assistance. I have a track record of improving processes, maintaining high accuracy in documentation, resolving high-volume customer inquiries, and supporting community-focused initiatives that drove measurable impact.

I collaborate effectively with cross-functional teams and external stakeholders to deliver timely solutions and operational improvements. My achievements include cutting logistics delays by 50%, maintaining a 95% customer resolution rate, improving inventory accuracy, and supporting research used in advocacy and policy briefs.

Experience

Work history, roles, and key accomplishments

Customer Service Respondent

Grubhub – CCI

Oct 2023 - Oct 2024 (1 year)

Delivered timely customer support, maintaining a 95% resolution rate and collaborating with dispatch and restaurants to resolve real-time delivery and order issues.

Customer Service Conflict Resolution Order Management CRM Performance Metrics

Retail Assistant & Inventory Analyst

Koya Liquor Shop

Nov 2021 - Jun 2023 (1 year 7 months)

Reorganized inventory and financial tracking systems, reducing costs by 10% and restocking errors by 7% while increasing sales volume by 15% through consumer trend analysis.

Inventory Management stock replenishment Data Analysis Sales Analytics Process Improvement

Operations & Front Office Intern

Secutech East Africa

Apr 2021 - Sep 2021 (5 months)

Optimized supplier workflows to cut logistics delays by 50%, handled 200+ inquiries, and assisted with invoice reconciliation to ensure timely supplier payments.

Operations Supplier Management Logistics Coordination Process Optimization

Legal Intern

High Court of Kenya

Jan 2021 - Apr 2021 (3 months)

Proofread and formatted legal documents, processed hearing date and file access requests with 98% accuracy, and maintained organized legal databases for secure retrieval.

Legal Documentation Records Management Administrative Support Confidentiality

Research Assistant

Professional Criminologists Association of Kenya

Jun 2020 - Jul 2020 (1 month)

Conducted field data collection and supported analysis on gender-based violence during COVID-19, contributing findings used in advocacy and policy briefs.

Field Research Data Analysis Report Writing GBV Research Stakeholder Engagement

Volunteer Relief Coordinator

Professional Criminologists Association of Kenya

Apr 2020 - May 2020 (1 month)

Mobilized resources and coordinated distribution of food hampers to over 400 families, supervised warehouse logistics to ensure 100% shipment accuracy, and liaised with Red Cross and community leaders.

Volunteer coordination Logistics Community Outreach Crisis Response

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Bachelor of Arts, Criminology and Security Studies

2017 - 2021

Completed a Bachelor of Arts in Criminology and Security Studies with coursework and practical experience in criminology, security studies, and community-based initiatives.