SHEILAH MUHONJA

I am an experienced customer service and administrative professional with over three years supporting public and private sector operations and a Bachelor of Arts in Criminology and Security Studies. I specialize in billing operations, client engagement, and accurate recordkeeping.

In recent roles I generated accurate municipal bills, achieved high first-contact resolution rates, and resolved billing disputes with strong accuracy. I also drove a 25% increase in client acquisition through targeted sales and maintained confidential, organized case documentation during investigative attachments.

I bring strong analytical reporting skills, a commitment to legal compliance and confidentiality, and a collaborative, adaptable work style. I seek to apply my billing, customer care, and administrative strengths to improve service delivery and operational efficiency.