Open to opportunities

Valencia Wangui

@valenciawangui

Message

Detail-oriented customer support professional with strong communication skills.

Kenya

Message

What I'm looking for

I am seeking a dynamic role that leverages my customer service and administration experience in a remote setting.

I am a highly organized and detail-oriented professional with a strong background in administration and customer support. My experience spans various roles where I have demonstrated my ability to manage multiple tasks efficiently while providing exceptional service. Currently, I work as a Customer Support Representative at Kings Leather Shop, where I address customer inquiries, resolve issues, and enhance overall satisfaction through effective problem-solving.

Previously, I interned at Nkubu Probation Center, where I conducted comprehensive research and analysis to inform critical court decisions. My role involved implementing tailored court orders and interventions aimed at reducing re-offending rates, showcasing my strong analytical and planning skills. I have also worked as a Sales Person at Gadgetworld International, where I managed daily operations and facilitated communication between departments to support sales efforts.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Kings Leather Shop

Sep 2023 - Present (1 year 9 months)

Provide exceptional customer service through phone calls and emails, addressing inquiries and resolving issues efficiently. Assist customers in navigating product selections and manage complaints to enhance satisfaction. Monitor feedback to improve overall customer experience.

Customer Service Problem Solving Communication Conflict Resolution Digital Communication

Intern

Nkubu Probation Center

Apr 2023 - Apr 2024 (11 months)

Conducted research and analysis for social enquiry reports, implemented court orders, and liaised with stakeholders to foster reconciliation. Provided support in data management and office operations to enhance workflow efficiency.

Research Communication Data Management Organizational Skills

Sales Person

Gadgetworld International

Jan 2021 - Mar 2023 (2 years 2 months)

Managed daily operations, provided customer service, and facilitated communication between departments. Maintained sales databases and assisted in inventory management to ensure timely product delivery.

Sales Support Customer Service Inventory Management Communication

Social Worker

Midtown Medical Clinic

Jan 2020 - Jan 2021 (1 year)

Conducted health awareness programs and managed cases for at-risk families. Collaborated with stakeholders on protection initiatives and implemented care plans to improve outcomes.

Community Health Program Development Teamwork Problem Solving

Volunteer - Gender Officer

Nakuru Level 6 Hospital

Apr 2019 - Aug 2019 (4 months)

Supported gender equality initiatives and provided patient care. Maintained records and participated in departmental meetings to enhance program delivery.

Patient Care Administrative Support Teamwork Communication