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Syuzanna Hakobyan

@syuzannahakobyan

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International Sales Account Manager at BETATEL LTD, growing telecom accounts across Voice, SMS, and CPaaS.

Armenia

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At BETATEL LTD, I acquire, onboard, and manage international telecom operators, aggregators, and enterprise clients. I manage sales for Wholesale Voice, SMS, DID, SIP Trunking, and CPaaS solutions.

I negotiate commercial agreements, pricing, and routing strategies with industry partners. I monitor ASR, ACD, and CLI performance with technical and finance teams to support profitability and traffic quality.

Earlier, I expanded international accounts and carrier relationships at GEM GROUP, ONFONIA TELECOM, DIAL TELECOMMUNICATIONS, and VOIPVIZE COMMUNICATIONS. My experience includes international business development, contract negotiation, and wholesale voice services.

Experience

Work history, roles, and key accomplishments

Current

International Sales Account Manager

Current

Betatel Ltd

Jun 2017 - Present (9 years 3 months)

Drive international revenue growth by acquiring and managing Tier-1 and Tier-2 telecom operators, aggregators, and enterprise clients. Manage end-to-end sales operations for Wholesale Voice, SMS, DID, SIP Trunking, and CPaaS solutions.

Wholesale Voice A2P Messaging CPaaS DID SIP Trunking B2B Sales Key Account Management Carrier Relations Contract Negotiation MSAs NDA Routing Strategies ASR ACD CLI SLA Monitoring Revenue Growth Sales Forecasting

Sales Manager

Gem Group

Feb 2017 - Jun 2017 (4 months)

Expanded client base by identifying new business opportunities and conducting targeted market outreach. Prepared tailored commercial proposals, led contract negotiations, and consistently hit monthly sales objectives.

Sales Business Development Market Outreach Commercial Proposals Contract Negotiation

Account & Carrier Relations Manager

Onfonia Telecom

Feb 2016 - Feb 2017 (1 year)

Negotiated international voice termination rates and routing terms to increase operational margins. Monitored traffic performance, pricing trends, and routing efficiency in direct collaboration with technical teams.

Carrier Relations Negotiation Traffic Performance Routing Pricing Telecommunications

Account Manager

Dial Telecommunications

Aug 2014 - Jan 2016 (1 year 5 months)

Expanded wholesale voice accounts across international markets, securing high-volume commercial contracts. Maintained high client satisfaction and long-term retention through active account management and dispute resolution.

Account Management Wholesale Voice Customer Retention Dispute Resolution International Sales

International Sales Manager

Voipvize Communications

Jun 2012 - Dec 2015 (3 years 6 months)

Prospected and closed international sales contracts for VoIP and wholesale voice services. Built and sustained direct carrier partnerships globally to drive traffic volume and revenue growth.

International Sales VoIP Wholesale Voice Carrier Partnerships Revenue Growth