Open to opportunities

Sylvanus Udeagha

@sylvanusudeagha

Message

Customer service and retail sales professional focused on improving customer experience.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused retail role where I can deliver excellent customer service, increase customer experience, and promote the company—excited about the prospect of working with PUMA.

I’m a caring, friendly customer service professional with five years of retail experience. I bring excellent communication, strong people management, and a service mindset focused on customer satisfaction and retention.

In my recent roles, I’ve worked as a Chief sales representative and Packing supervisor, supporting day-to-day sales, packing responsibilities, and auditing. I also served as a Customer care representative and Retail associate, handling customer interactions, service delivery, and support activities.

I’m excited about opportunities where I can combine my retail sales knowledge with POS proficiency, problem-solving, and reliability to promote the brand and increase the overall customer experience—particularly the prospect of working with PUMA.

Experience

Work history, roles, and key accomplishments

Auditing

Mary-kel Table Water

Jan 2023 - Jan 2025 (2 years)

Performed auditing responsibilities at Mary-kel Table Water from 2023 to 2025. Contributed to operational support alongside sales and packing duties.

Problem Solving Reliability

Chief Sales Representative

Mary-kel Table Water

Jan 2023 - Jan 2025 (2 years)

Worked as a chief sales representative, supporting retail sales activities at Mary-kel Table Water. Also performed related packing and auditing duties.

Customer Service Customer Satisfaction Customer Retention Retail Sales Problem Solving People Management Computer Software Communication Skills

Packing Supervisor

Mary-kel Table Water

Jan 2023 - Jan 2025 (2 years)

Supervised packing operations for Mary-kel Table Water between 2023 and 2025. Supported sales-related retail activities.

Customer Satisfaction Customer Retention Reliability Problem Solving Communication Skills

Customer Care Representative

Itel Communications

Jan 2021 - Jan 2023 (2 years)

Provided customer care services at Itel Communications from 2021 to 2023. Focused on supporting customers and maintaining a positive customer experience.

Customer Service Customer Satisfaction Customer Retention Problem Solving Communication Skills

Retail Associate

Itel Communications

Jan 2021 - Jan 2023 (2 years)

Served as a retail associate at Itel Communications from 2021 to 2023, supporting day-to-day retail operations. Applied customer service skills to improve the in-store customer experience.

Retail Sales Customer Service Customer Satisfaction Teamwork Reliability