Intan Hayu rizki

Supervise floor operations, remember regular guests' orders, perform upselling and cross-selling, handle complaints, and maintain product knowledge to improve guest satisfaction and sales.

Managed guest greeting and table arrangements for groups, promoted menu items and specials to increase sales, processed guest payments, and was awarded Best Employee of the Month.

Managed reservations and guest seating, performed upselling and menu promotion to drive revenue, and handled final guest payments while maintaining service standards.

Updated OTA promotions and content, analysed revenue performance, managed property pricing and competitor checks, and executed yield strategies to improve bookings.

Managed and prepared high-quality images for social platforms and NFT listings, ensured copyright compliance, and supported sales by optimizing visuals and bid ratings.

Managed online product listings and promotions, uploaded up to 200 products daily, produced promotional videos for social media, and generated daily sales reports to drive monthly sales.

Managed room availability and bookings via OTAs and direct channels using Fols, set OTA pricing (BAR), prepared daily/monthly revenue reports, created packages, and handled guest complaints to meet monthly targets.

Served guests in a 4-star hotel environment, welcomed and guided guests, managed table reservations, and ensured order accuracy and presentation standards over a six-month contract.

Interned as a reservation agent using VHP system, checked room availability, managed OTA bookings and communications, and supported e-commerce pricing and product knowledge for the resort.

Handled reservation and airline ticketing, created tour packages and led tours, and achieved sales for city tour and school/family packages during the internship.

Graduated from Ambarrukmo Tourism Institute with a focus on hotel industry skills and hospitality professional development.