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Soumadip Chakraborty

@soumadipchakraborty

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IT professional with IT Infrastructure Management with End User Support Regional Co-Ordinator

India

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What I'm looking for

I seek a challenging role in a dynamic organization that fosters growth and innovation.

I am a dedicated IT professional with a Bachelor of Computer Applications (BCA) and extensive experience in system and network administration. Currently, I serve as a Regional IT Coordinator at Net Access India Limited, where I manage asset tracking and ensure minimal downtime across multiple branches. My role involves adopting the latest technologies and implementing them effectively to enhance operational efficiency.

Throughout my career, I have successfully handled various projects, including asset management for Chola Finance & Investment Limited and Chola MS General Insurance. My contributions have led to improved service levels and streamlined operations, demonstrating my ability to manage teams and coordinate complex IT tasks. I pride myself on my problem-solving skills and my capacity to work collaboratively with diverse teams to achieve organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Regional IT Coordinator

Current

Net Access India Limited

Nov 2024 - Present (6 months)

Currently managing IT operations as a Regional IT Coordinator, overseeing asset management and ensuring minimal downtime across 154 branches. Responsible for vendor management and implementing new technologies.

Asset Management SLA Management Team Management Vendor Management Network Administration Troubleshooting

System Engineer

Net Access India Limited

Oct 2022 - Nov 2024 (2 years 1 month)

Worked as a System Engineer focusing on system and network administration, troubleshooting hardware and software issues, and managing IT support for various projects.

System Administration Troubleshooting User Support OS Installation Team Management SLA Maintenance

System Engineer

Cognegic IT Services (OPC) Pvt. Ltd.

Apr 2020 - Oct 2022 (2 years 6 months)

Provided IT support as a System Engineer, handling system configurations, troubleshooting, and ensuring smooth operations for various clients.

System Configuration Troubleshooting User Support OS Installation Team Collaboration SLA Management

Customer Support Engineer

Zetta Systems

Apr 2019 - Apr 2020 (11 months)

Served as a Customer Support Engineer, addressing customer inquiries, troubleshooting hardware and software issues, and providing remote support.

Customer Support Troubleshooting Support Software Communication Skills SLA Maintenance Team Collaboration Problem Solving Technical Support

Customer Support Engineer

Pecon Software Limited

Mar 2018 - Apr 2019 (1 year 1 month)

Worked as a Customer Support Engineer, focusing on troubleshooting and providing technical support for software and hardware issues.

Technical Support Troubleshooting Customer Service Hardware Communication Skills Problem Solving Teamwork SLA Management

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University

Bachelor of Computer Applications, Computer Applications

2016 - 2021

Grade: 62.4%

Completed a Bachelor of Computer Applications (BCA) with a focus on software development, programming languages, and computer systems. Gained practical experience through various projects and internships.