I provide Level 2 technical support for UPS employees, VIP callers, and vendors through Tech Mahindra, resolving identity, access, software, VPN, printer, and hardware issues.
I support Active Directory and Azure/Entra ID accounts, install and configure package-flow and non-package-flow applications, and troubleshoot Microsoft 365, Check Point, and Zscaler connectivity.
My work includes HP MPS and thermal printers, scanners, drive mapping, network sharing, and software integration using ODBC, Excel, SQL, and Access. I handle incidents through service-desk processes, documentation, and escalation when needed.
Previously, I supported UPS customers with UPS.com and shipping software and spent five years at Amazon Development Center India resolving customer and technical inquiries while training teams and improving service processes.
