Sydney Jones
@sydneyjones1
I resolve high-volume insurance claims and customer inquiries with accurate, compliant service.
United StatesWhat I'm looking for
At Cigna, I managed high-volume medical, dental, and prescription claims, helping policyholders understand benefits and payments while maintaining HIPAA compliance. I also used CRM systems, Microsoft Office, and DASH to support pharmacy and specialty-drug benefit verification.
Previously, I supported hotel guests at Sonesta Hotel and handled high-volume inbound and outbound customer inquiries for S&P Data: ADT Blue. I bring experience resolving billing questions, handling bookings and complaints, and staying professional under pressure.
Experience
Work history, roles, and key accomplishments
Managed high volume claims, assisting with policy holder medical, dental and prescription claims. Provided support in updating insurance details, ensuring strict adherence to HIPAA regulations.
Assisted guests with bookings, check-in and check-out procedures. Responded to customer complaints and inquiries while demonstrating excellent hospitality.
Customer Service Representative
S&P Data: ADT Blue
Oct 2022 - May 2023 (7 months)
Demonstrated comprehensive knowledge of company products to offer informed suggestions and recommendations. Managed a high volume of inbound and outbound calls and inquiries.
Education
Degrees, certifications, and relevant coursework
Johnson & Wales University
Entrepreneurship
Completed some classes in Entrepreneurship and Small Business.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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