Ashley Doss

I’m a Customer Service Representative with 18 years of experience in high-volume claims and front-desk environments, resolving complex inquiries and reducing escalations through clear documentation and empathetic communication. In my remote CIU TDY SPECIALIST work, I reviewed policies and claims to determine coverage and liability for complex files, coordinated with adjusters, investigators, and legal teams, and drafted precise coverage determination letters that met compliance standards.

I’ve also handled high-volume FNOL as a Claims Representative, guiding policyholders through stressful incidents with empathy, exceeding remote call center performance targets, and maintaining accurate claim documentation in internal systems to support timely liability adjudication and case continuity. I bring strong organization, attention to detail, and fast, independent research using knowledge bases and internal documentation—so I can manage a full caseload independently while meeting deadlines and performance targets.