Looking for a job

Samantha Hill

@samanthahill

Message

I process healthcare claims, resolve discrepancies, and protect accurate patient and policyholder records.

United States

Message

What I'm looking for

I'm looking for a healthcare claims, billing, or operations role where I can research discrepancies, maintain accurate records, protect confidential information, and resolve cases while meeting quality and productivity expectations.

I've supported healthcare claims, billing, eligibility, and documentation across GuideWell Florida Blue, Baptist Memorial Hospital, and NTT DATA. I keep high-volume cases moving by researching discrepancies, correcting records, and following established procedures.

At GuideWell Florida Blue, I reviewed healthcare claims and supporting documentation, researched eligibility and benefit issues, and processed adjustments, corrections, and reconsiderations. I communicated claim status, payment outcomes, and denial information while maintaining accurate electronic records and protecting confidential information.

My background also includes patient registration, insurance verification, billing research, policy maintenance, and complex case escalation. I'm known for catching errors, documenting work carefully, and navigating multiple systems to deliver timely resolutions.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

NTT DATA

Jun 2024 - Jul 2026 (2 years 1 month)

Managed high-volume life insurance policyholder cases, verified identities, processed policy changes, and researched billing and policy concerns. Documented activities and escalated complex issues.

Claims Processing Customer Service Documentation Research Escalation Management Multi system Navigation Microsoft Office

Claims Support Specialist

GuideWell Florida Blue

Nov 2022 - Mar 2024 (1 year 4 months)

Reviewed healthcare claims for accuracy and compliance, researched discrepancies, processed adjustments and reconsiderations, and documented claim activity while maintaining confidentiality.

Claims Review Claims Processing Eligibility Verification Benefits Verification Documentation Research Quality Control HIPAA Microsoft Office

Patient Services Representative

Baptist Memorial Hospital

Mar 2017 - Sep 2022 (5 years 6 months)

Supported patient registration, scheduling, insurance verification, and intake in a high-volume environment. Reviewed and updated patient demographics and insurance information, and maintained HIPAA compliance.

Patient Registration Scheduling Insurance Verification Data Entry Electronic Health Records (EHR)HIPAA Documentation Customer Service