Open to opportunities

Sydney Bartlett

@sydneybartlett

Hospitality and guest-experience leader improving operations, marketing impact, and team performance in high-volume food service.

United States

Message

What I'm looking for

I’m looking for hospitality or office administration opportunities where I can improve guest satisfaction and operational accuracy, support smooth day-to-day functions, and lead teams with strong administrative discipline in a fast-paced environment.

I’m a hospitality leader with over five years of progressive experience driving guest experience management, marketing coordination, and team leadership in high-volume food service. As a Guest Experience Director at Chick-fil-A, I direct overall guest experience operations, lead and train 90+ team members, and use guest satisfaction metrics to improve response times by over 30%.

I bring strong administrative and operational strengths—vendor and inventory management, scheduling, cash handling, compliance, performance feedback, and organized documentation—so daily operations run smoothly. I also coordinate community partnerships and social campaigns to increase foot traffic, aligning marketing initiatives with day-to-day execution while maintaining top-tier food safety and brand consistency.

Experience

Work history, roles, and key accomplishments

Current

Guest Experience Director

Current

Chick-fil-A

Oct 2025 - Present (8 months)

Directed end-to-end guest experience operations, ensuring brand consistency, top-tier food safety, and seamless service. Led and trained 90+ front- and back-of-house team members and improved operational response times by 30%+ through process changes.

Team Leadership Food Safety Compliance Scheduling Performance Metrics Process Improvement Customer Satisfaction Cash Handling

Current

Marketing Coordinator

Current

Chick-fil-A

Dec 2024 - Present (1 year 6 months)

Planned and executed community engagement campaigns to increase local brand awareness and foot traffic. Coordinated cross-functional execution of social and limited-time offers and proactively addressed customer concerns to support guest retention and store KPIs.

Community Engagement Marketing Campaigns Social Media Marketing Event Coordination Cross functional Coordination Stakeholder Management Documentation Management Guest Experience Alignment

Shift Manager

Chick-fil-A

Jan 2022 - Dec 2024 (2 years 11 months)

Managed shift operations with 20+ employees while ensuring adherence to health, safety, and service standards. Oversaw cash management, scheduling, and coaching to improve guest experience scores and operational efficiency.

Staff Scheduling Cash Management Health and Safety Compliance Guest Experience Improvement Operational Management Policy Compliance

Waitress

Asahi

Aug 2018 - Aug 2021 (3 years)

Provided high-quality guest service in a fast-paced dining environment and supported multi-role operations including hosting, bussing, and food prep. Built strong repeat-guest relationships through professionalism and clear communication.

Service consistency Guest Service Hosting Bussing Fast Paced Environment Team Support Attention To Detail Service Consistency