Dervia Thomas

I am a hospitality and customer service leader with over a decade of experience in hotel operations, corporate housing, and guest service management. I focus on delivering seamless guest experiences while driving profitability and operational excellence.

For ten years I directed day-to-day operations for multiple corporate housing properties, overseeing property setup, furnishing, and guest relations, while managing scheduling, administrative functions, and operational workflows. I partnered with clients to ensure seamless stays and consistently resolved issues to achieve high satisfaction scores.

I train, supervise, and mentor staff into high-performing teams and was promoted into management within nine months at an earlier employer. I am recognized for promoting process improvements, cost savings, and efficiency gains.

I thrive in fast-paced environments that require strong communication, conflict resolution, and project coordination skills, including capital project coordination and property setup. I'm seeking roles where I can lead operations, improve processes, mentor teams, and enhance guest satisfaction.