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Dervia Thomas

@derviathomas

Experienced hospitality leader specializing in corporate housing operations and guest satisfaction.

United States
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What I'm looking for

I'm seeking a leadership role in hospitality or corporate housing where I can manage operations, mentor teams, improve processes, and deliver exceptional guest experiences while driving profitability and operational efficiencies.

I am a hospitality and customer service leader with over a decade of experience in hotel operations, corporate housing, and guest service management. I focus on delivering seamless guest experiences while driving profitability and operational excellence.

For ten years I directed day-to-day operations for multiple corporate housing properties, overseeing property setup, furnishing, and guest relations, while managing scheduling, administrative functions, and operational workflows. I partnered with clients to ensure seamless stays and consistently resolved issues to achieve high satisfaction scores.

I train, supervise, and mentor staff into high-performing teams and was promoted into management within nine months at an earlier employer. I am recognized for promoting process improvements, cost savings, and efficiency gains.

I thrive in fast-paced environments that require strong communication, conflict resolution, and project coordination skills, including capital project coordination and property setup. I'm seeking roles where I can lead operations, improve processes, mentor teams, and enhance guest satisfaction.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

WS

Warren Township High School

High School Diploma, General Secondary Education

Earned a high school diploma from Warren Township High School in 2011.

Tech stack

Software and tools used professionally

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Dervia Thomas - Corporate Housing & Hospitality Manager - Travel Rentals | Himalayas