Open to opportunities

sydne millar

@sydnemillar

Message

Customer Care Consultant and Admin Assistant with 8+ years of results.

South Africa

Message

What I'm looking for

I’m looking for a role where I can own customer care and administration end-to-end, use my financial and coordination skills daily, and grow within a supportive team that values proactive problem-solving and excellent service.

I’m a Customer Care Consultant and Admin Assistant with over eight years of administrative experience spanning customer service, front-of-house operations, and sales support. I’m known for being dedicated and hardworking, delivering high-quality results while working independently with minimal supervision.

I bring strong time management, prioritization, and proactive problem-solving to every task—whether I’m answering high-volume queries, coordinating client relations, or handling end-to-end logistics. I’ve managed client invoicing and estimates in Xero, completed daily bank reconciliations, followed up on debtor collections, and supported advertising and billing using tools like Google Ads and recurring invoicing. I also support HR and executive needs through onboarding coordination, leave tracking, and payroll updates, and I’ve earned recognition for sales performance, including a Rising Star Award.

Experience

Work history, roles, and key accomplishments

Customer Care Consultant

The Unlimited

Aug 2019 - May 2020 (9 months)

Provided customer service by addressing product-related inquiries and resolving client issues. Performed soft sales during customer interactions to promote additional products and services.

Customer Service Soft Sales Client Communication Customer Satisfaction

Administrator & Receptionist

Accessories Spares Centre

Oct 2018 - Aug 2019 (10 months)

Managed a high-volume switchboard (up to 15 calls per minute) and handled customer queries with a focus on satisfaction. Processed orders and client communication using Rapid Trade, filed up to 1,000 invoices daily, and supported outbound calls and office administration.

Office Administration Outbound Calling Documentation Management

Store Manager

Royal Pet Food & Drycleaners

Aug 2018 - Sep 2018 (1 month)

Managed daily shop operations including bookkeeping, cleaning, laundry, and assisting customers. Ordered stock and supported marketing through social media advertisements.

Store Operations bookkeeping support Customer Support Stock Ordering

Outbound Retentions Agent

EC3

May 2018 - Jul 2018 (2 months)

Resolved customer queries related to vehicle tracking devices and renewed customer contracts. Worked toward daily and weekly targets to deliver consistent retention outcomes.

Renewals Tracking Device Support Customer Retention Problem Solving

Sales Representative

The Unlimited

Sep 2017 - May 2018 (8 months)

Conducted outbound calls to prospective clients to sell insurance products and drive sales. Earned a Rising Star Award for the highest amount of sales in one month.

Outbound Sales Insurance Sales Lead Generation Sales Targets Consultative Selling