Open to opportunities

Swarna Thomas

@swarnathomas

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Senior Business Development professional excelling in client engagement.

India

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What I'm looking for

I seek a client-facing business development role where I can drive sales, nurture key accounts, and improve engagement processes within a collaborative, growth-oriented team.

I am a results-driven senior business development and client engagement professional with extensive experience in sales, key account management, and logistics operations across India and the United Arab Emirates. I consistently meet sales targets through lead generation, client relationship management, and coordinated cross-functional execution.

Throughout my career I have led outdoor sales teams, handled platinum clients, and managed end-to-end logistics proposals and vendor relationships, driving process improvements and cost-saving measures. I bring strong organizational skills, high productivity, and a track record of training staff and improving engagement initiatives based on customer feedback.

I am committed to delivering excellent customer experiences, improving operational efficiency, and contributing to revenue growth. I value teamwork, clear communication, and pragmatic problem-solving to achieve business objectives.

Experience

Work history, roles, and key accomplishments

Sr. Client Engagement Co-ordinator

AMCA DMCC

Jun 2022 - Feb 2024 (1 year 8 months)

Generated sales leads via online platforms and social media, led an outdoor sales team, and managed platinum clients while achieving sales targets and improving post-sales engagement.

Lead Generation Client Engagement Team Leadership Customer Success Sales Reporting

Sr. Business Development Executive

All About Logistics

Jan 2020 - Mar 2022 (2 years 2 months)

Managed key accounts and end-to-end logistics proposals, negotiated with vendors and overseas agents, and implemented process improvements that supported cost savings and timely deliveries.

Key Account Management Vendor Management Logistics Coordination SOP Development Cross Functional Collaboration

Customer Service Representative

OneAssist

Jan 2019 - Dec 2019 (11 months)

Handled international client calls and chats to retain customers, met weekly sales targets, and resolved complaints to improve client satisfaction and retention.

Customer Support Retention CRM

Executive Assistant / Admin Coordinator

Sulzer Pumps India Pvt. Ltd.

Jul 2017 - Dec 2018 (1 year 5 months)

Managed executive scheduling, travel logistics, payroll and HR admin, and office operations while maintaining confidentiality and coordinating internal events and communications.

Executive Support Travel Coordination Payroll HR Operations Calendar Management Office Management Confidentiality

Tele Sales Executive

Yes Bank

Dec 2016 - Jun 2017 (6 months)

Conducted outbound calls to promote banking products, maintained CRM records, and developed client relationships to meet sales and retention objectives.

Outbound Calling CRM Lead Management inquiry handling

Sales Executive

iCan (US International Voice)

Jan 2015 - Dec 2016 (1 year 11 months)

Prospected and maintained client relationships through cold calling and inbound lead follow-up to drive sales growth and respond to product inquiries promptly.