Rizza Benavides
@rizzabenavides
Telesales Executive and customer service professional helping clients with logistics, supply chain, and account growth.
What I'm looking for
I’m a Telesales Executive who supports logistics operations for suppliers, companies, individuals, and ecommerce business owners. I respond to inquiries with shipment and warehousing information, and I help deliver fast, reliable Air and Sea freight from China to the UAE.
I bring strong customer-facing performance from roles where I built and maintained long-lasting customer relationships through inbound and outbound calling. I’m also skilled at processing updated client information and troubleshooting using CRM workflows.
In sales-focused work, I’ve handled customer outreach and retention with a key-account mindset. At Exness Brokerage, I supported old and new clients for KYC verification, deposits, and account concerns, and I contributed to seminars and webinars to drive engagement.
I also bring a service-first background from customer assistance and administrative BPO work, where I handled volume calls with calm, positive support. Alongside my practical tools experience, I’m currently studying IT support specialist to expand how I can help teams and customers end-to-end.
Experience
Work history, roles, and key accomplishments
Telesales Executive
Amazon
Feb 2025 - Present (1 year 1 month)
Supported logistics operations for suppliers, companies, individuals, and ecommerce customers by responding to inquiries and providing shipment information. Coordinated fast, reliable freight shipments via air and sea from China to UAE.
Customer Service Representative
TaskUs
Feb 2024 - Jan 2025 (11 months)
Handled inbound and outbound customer service calls, including forwarding calls when needed. Processed client information and supported troubleshooting using CRM tools.
Conducted outbound sales and built long-term customer relationships while supporting key account activities. Assisted clients with KYC verification, deposits, and account concerns, and helped run seminars, webinars, and marketing plans.
Customer Relations Administrator
Buwelo
Oct 2020 - Mar 2021 (5 months)
Worked the night shift to manage customer assistance requests and resolve concerns in a timely manner. Provided real-time inbound support and used office/communication tools to deliver calm, positive customer service.
Education
Degrees, certifications, and relevant coursework
Ramon Magsaysay Technological University
Bachelor of Elementary Education, Elementary Education
2014 - 2017
Activities and societies: RMTU Choir / Kalighawan singers.
Earned a Bachelor in Elementary Education from Ramon Magsaysay Technological University (2014–2017). Participated in campus choir activities (RMTU Choir/Kalighawan singers).
HopefulBeginnings Institute (Vocational)
NCII, Food and Beverage
2013 -
Grade: Passer
Completed Food and Beverage NCII training and passed the program.
Barretto Computer Learning Center (Vocational)
Office Productivity Tools (Vocational Training), Office Productivity Tools
2011 -
Grade: Best in PowerPoint; Best in Typing
Completed vocational training in office productivity tools, with top performance in PowerPoint and typing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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