Open to opportunities

Rizza Benavides

@rizzabenavides

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Telesales Executive and customer service professional helping clients with logistics, supply chain, and account growth.

United Arab Emirates

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What I'm looking for

I’m looking for a role where I can drive telesales and retention, support logistics/supply-chain operations, and use Salesforce/CRM to deliver fast, reliable customer service while continuing to grow in IT support.

I’m a Telesales Executive who supports logistics operations for suppliers, companies, individuals, and ecommerce business owners. I respond to inquiries with shipment and warehousing information, and I help deliver fast, reliable Air and Sea freight from China to the UAE.

I bring strong customer-facing performance from roles where I built and maintained long-lasting customer relationships through inbound and outbound calling. I’m also skilled at processing updated client information and troubleshooting using CRM workflows.

In sales-focused work, I’ve handled customer outreach and retention with a key-account mindset. At Exness Brokerage, I supported old and new clients for KYC verification, deposits, and account concerns, and I contributed to seminars and webinars to drive engagement.

I also bring a service-first background from customer assistance and administrative BPO work, where I handled volume calls with calm, positive support. Alongside my practical tools experience, I’m currently studying IT support specialist to expand how I can help teams and customers end-to-end.

Experience

Work history, roles, and key accomplishments

Current

Telesales Executive

Current

Amazon

Feb 2025 - Present (1 year 1 month)

Supported logistics operations for suppliers, companies, individuals, and ecommerce customers by responding to inquiries and providing shipment information. Coordinated fast, reliable freight shipments via air and sea from China to UAE.

Telesales CRM (Salesforce)Sea Freight Support Shipment Tracking Logistics Operations

Customer Service Representative

TaskUs

Feb 2024 - Jan 2025 (11 months)

Handled inbound and outbound customer service calls, including forwarding calls when needed. Processed client information and supported troubleshooting using CRM tools.

Customer Service Outbound Calling CRM (Salesforce)Troubleshooting CRM Tools Phone Support Customer Relationship Management

Key Account Sales Specialist

Exness Brokerage

Mar 2021 - Jan 2024 (2 years 10 months)

Conducted outbound sales and built long-term customer relationships while supporting key account activities. Assisted clients with KYC verification, deposits, and account concerns, and helped run seminars, webinars, and marketing plans.

Key Account Management Outbound Sales KYC Deposits Webinars Salesforce Customer Relationship Management Slack

Customer Relations Administrator

Buwelo

Oct 2020 - Mar 2021 (5 months)

Worked the night shift to manage customer assistance requests and resolve concerns in a timely manner. Provided real-time inbound support and used office/communication tools to deliver calm, positive customer service.

Customer Support Inbound Calls Salesforce CRM VMWare Outlook

Education

Degrees, certifications, and relevant coursework

Ramon Magsaysay Technological University

Bachelor of Elementary Education, Elementary Education

2014 - 2017

Activities and societies: RMTU Choir / Kalighawan singers.

Earned a Bachelor in Elementary Education from Ramon Magsaysay Technological University (2014–2017). Participated in campus choir activities (RMTU Choir/Kalighawan singers).