In my current freelance work, I conduct B2B sales for US and Canadian clients, including payment POS services and other business-focused offerings. I source and qualify leads through outbound cold calling, present solutions to decision-makers, and work opportunities toward closing.
At Harbor Connect, I sold television packages to US and Canadian residential customers. I matched packages and add-ons to customer needs and handled pricing, contract, and competitor objections.
At iEnergizer, I managed delinquent accounts and negotiated repayment of outstanding balances. I used collections software and CRM tools to track accounts, document activity, and prioritise follow-ups.
At Tech Mahindra and Teleperformance, I handled customer queries and service issues in contact centre environments. I also recommended relevant products and services, documented complex cases, and worked toward quality and customer-satisfaction goals.
