At ATLeisure, I lead customer success and service operations, Salesforce workflows, and strategic retail account relationships. I developed operating guidelines that reduced replacement expenses by 83% year over year while improving resolution consistency across complaints, returns, and warranty cases.
I also spearheaded AI-supported customer engagement platforms that reduced critical support escalations by 35%. My work spans shipping and customs coordination, inventory and warranty operations, and training employees across customer success, service, and warehouse operations.
