At Frontdesk, I built and scaled the post-sales function, covering onboarding, implementation, support, renewals, expansion, and CS operations while laying the foundation for team growth.
Across SaaS and AI companies, I've built customer success functions from scratch and driven adoption and renewals across large account portfolios. I've also helped bring AI agents into how small businesses run day to day.
At KeepTruckin, I led the Customer Success team for the small and mid-size business segment. We monitored customer health, worked to reduce churn, developed renewal strategies, and partnered with product, engineering, and data science on product enhancements.
My best work connects engineering, sales, marketing, and customers: I manage complex projects, shape technical solutions, and help clients see real ROI. I lead with service and build playbooks and processes that make good work repeatable; the wins have always been team wins.
