Raeven Hagen
@raevenhagen
Customer-focused support specialist skilled in resolving complex B2B issues and optimizing processes.
United StatesWhat I'm looking for
I am a results-driven customer support professional with a strong background in delivering exceptional customer experiences and resolving complex issues for enterprise clients.
At Zayo Networks I provide B2B support across email and live chat, use Salesforce and Jira to manage escalations, and collaborate cross-functionally to drive timely resolutions that align with service policies.
Previously I worked in consumer collections and leasing management, where I negotiated payment plans, improved communication efficiency by 50%, streamlined documentation, and increased property occupancy through targeted marketing and sales initiatives.
I bring strong communication, problem-solving, and process-improvement skills, proficiency with CRM and support tools (Salesforce, Zendesk, PeopleSoft, Odyssey), and a dedication to teamwork and continuous improvement.
Experience
Work history, roles, and key accomplishments
Senior Tier II Customer Support
Zayo Networks
Apr 2025 - Present (9 months)
Provide B2B support for enterprise clients, managing complex inquiries and escalations across email and live chat; use Salesforce and Jira to track cases and drive timely resolutions.
Consumer Collections Agent
Enterprise Rental Car
Mar 2023 - Apr 2025 (2 years 1 month)
Managed delinquent accounts via phone, email, and chat, negotiated payment plans, and maintained compliant documentation while improving communication and documentation efficiency by 50% through system integrations.
Leasing Manager
Roserock Development
Aug 2022 - Jan 2023 (5 months)
Increased property occupancy through marketing and tours, managed lease agreements and background checks, trained leasing staff, and coordinated showings and open houses to drive rental and sales activity.
Education
Degrees, certifications, and relevant coursework
UOUniversity of Central Oklahoma
Bachelor of Science, Business Administration and Management
Completed a Bachelor of Science in Business Administration and Management with coursework focused on business fundamentals and management practices.
Availability
Location
United StatesAuthorized to work in
Job categories
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