BENJAMIN WILLIAMS

I’m a Customer Support Specialist with 6+ years of experience delivering remote SaaS-style support via phone, email, chat, and ticketing systems. I focus on resolving technical issues, billing inquiries, and account problems with strong first-contact resolution.

In my current role at Verizon Communications, I manage 80–100 customer interactions daily and document cases accurately in CRM systems. I maintain 96% CSAT and consistently rank among top-performing representatives, while collaborating with technical teams to improve outcomes.

Before that, I worked as an Account Manager at Bioswiftics, LLC, handling client communications, billing coordination, scheduling, and issue resolution across teams. Earlier in my career, I also served as a Real Estate Agent and a Product Analyst, which strengthened my customer focus, attention to detail, and ability to translate complex information for people.