Hana George
@hanageorge
Customer Support professional improving satisfaction through clear remote communication.
United StatesWhat I'm looking for
I’m a remote Customer Support professional skilled in managing high-volume customer interactions with patience and active listening. I bring strong documentation, data-entry, and confidentiality practices from administrative and small-business roles, backed by reliable performance in fast-paced environments.
In my roles, I’ve enhanced client communication by managing emails, schedules, and order updates across multiple written channels. I also improved support processes by coordinating administrative tasks that reduced response delays and boosted agent availability.
I’m especially effective with issue resolution and retention—handling order problems, billing/payment disputes, and CRM/ticket documentation to support timely follow-ups. I’m drawn to opportunities where I can use remote-work readiness, clear communication, and process adherence to increase customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Business Manager / Co-Owner
Popsy
Managed daily customer communications across email, social channels, and chat, improving engagement and delivering consistent order updates. Resolved order issues and refund requests through clear written communication, and improved operational efficiency by organizing sales, pricing, and order workflows while analyzing sales patterns and supplier costs.
Real Estate Assistant
Gum Tree Realty
Enhanced client communication by managing emails and schedules, delivering timely and friendly responses that increased client satisfaction. Improved client support operations by coordinating administrative tasks, maintaining accurate records, and ensuring secure handling of confidential client information.
Customer Support Specialist
Chance And Blake Realty
Handled inbound customer inquiries via email and messaging with clear written responses that improved retention and satisfaction. Reduced errors and accelerated transaction timelines by processing rental and sales documents, maintaining CRM records and interaction logs, coordinating schedules with agents and vendors, and resolving billing and payment disputes.
Education
Degrees, certifications, and relevant coursework
High School
Diploma
Completed a high school diploma in Tupelo, Mississippi.
Availability
Location
United StatesAuthorized to work in
Job categories
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