Open to opportunities

SUSHMITHA Govindaraje

@sushmithagovindaraje

Message

Customer Support Executive pursuing Data Analytics, reporting, and BI through Power BI and SQL.

India

Message

What I'm looking for

I’m looking for a role where I can combine customer-focused problem solving with growing Data Analytics skills—building dashboards and reports in Power BI, turning data into clear insights, and collaborating with a team that values accuracy and continuous learning.

I’m a customer support executive with 1 year of experience handling 50–60 customer interactions daily through phone, email, and chat, while keeping service quality high. I resolve complaints and support requests efficiently, maintain accurate CRM records and support tickets, and use the insights from my work to improve outcomes.

Alongside support, I’m actively building my Data Analytics path. I use Excel, SQL basics, and Power BI to analyze trends, create reports and dashboards, and support decision-making—highlighted by my Sales Performance Dashboard and HR Analytics Dashboard projects using Power Query, slicers/filters, and DAX measures. I bring a detail-oriented, collaborative mindset to every task.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

PWDS Extrusions Private Limited

Apr 2025 - Apr 2026 (1 year)

Handled 50–60 customer interactions daily via phone, email, and chat while maintaining service quality. Resolved complaints and support requests and maintained accurate CRM records and support tickets for tracking and reporting.

Customer Support Phone Support Email Support Live Chat Complaint Resolution CRM Customer Service Quality