Shubham Arya
@shubhamarya1
Motivated data analyst skilled in Advanced Excel and Power BI.
IndiaWhat I'm looking for
I’m a motivated Data Analyst with strong expertise in Advanced Excel and Power BI. I use data analysis, reporting, and visualization to support business decisions, with a keen eye for detail and strong problem-solving skills.
Before focusing on analytics, I worked as a Customer Care Executive at EOS Globe in Noida, where I handled customer queries and ensured high customer satisfaction through effective issue resolution. I maintained accurate customer records and reports, strengthening my communication, analytical, and problem-solving abilities that I now apply to data work.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
EOS Globe
Apr 2020 - Mar 2021 (11 months)
Handled customer queries for the Escorts Tractor process in a BPO environment, ensuring high customer satisfaction through effective issue resolution. Maintained accurate customer records and reports and strengthened communication, analytical, and problem-solving skills.
Education
Degrees, certifications, and relevant coursework
Chaudhary Charan Singh University (CCSU)
Master of Commerce (M.Com), Business Analytics
Earned a Master of Commerce in Business Analytics from CCS University, Meerut.
Chaudhary Charan Singh University (CCSU)
Bachelor of Commerce (B.Com), Data Analytics
Earned a Bachelor of Commerce in Data Analytics from CCS University, Meerut.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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