Sushmita Dasgupta
@sushmitadasgupta
I build AI agents and platform products that improve fulfillment, support, and marketplace outcomes.
IndiaWhat I'm looking for
I've built AI agents and fulfillment products at Blue Yonder for Fortune 500 retailers and 3PLs across 100+ countries. My OpenAI GPT customer service agent handles 500+ monthly tickets, deflects about 60% of cases, and cut response times to under two hours.
I also built a fulfillment optimization agent processing 1,200+ routing decisions each month, improving routing accuracy by about 18%. Across sourcing, simulation, dashboards, and observability, I've improved SLA adherence, reduced manual effort, and accelerated enterprise decision-making.
Before Blue Yonder, I launched GoodWorker's Job Seeker App across three metro cities, reaching 200,000+ downloads and 12,000+ active jobs in its first year. At Infra.Market and Zomato, I grew ordering, customer, revenue, onboarding, and driver operations through product launches and experimentation.
My earlier software engineering and QA work at Regal Software Technologies and Accenture gave me a strong foundation in SDLC, testing frameworks, and enterprise delivery. I thrive in ambiguous, high-stakes environments where cross-functional ownership turns product strategy into measurable outcomes.
Experience
Work history, roles, and key accomplishments
Defined and owned AI product strategy for LLM-based Customer Service Agent, automating refund/cancellation/item queries across 500+ monthly tickets, deflecting ~60% of cases, cutting response time from 24-48 hrs to under 2 hrs, reducing escalations by ~35%, and saving an estimated $50K+/year in support costs. Architected Fulfillment Optimization Agent processing 1,200+ routing decisions/month with
Product Manager
GoodWorker
Jan 2022 - Feb 2023 (1 year 1 month)
Led end-to-end launch of the Job Seeker App across 3 metro cities, scaling to 200,000+ downloads and 12,000+ active jobs within year one. Redesigned onboarding and job recommendation engine, growing acquisition by 3X in 3 months and lifting activation from 20% to 60%.
Product Manager
Infra.Market
Jan 2021 - Nov 2021 (10 months)
Launched B2B ordering app, driving 10% order growth, 5% customer growth, and 15% revenue uplift in 6 months; A/B tests drove 80% adoption and 75% retention, with NPS +25 and churn reduced by 10%.
Product Manager
Zomato
Feb 2019 - Dec 2020 (1 year 10 months)
Spearheaded pan-India Driver Onboarding App, saving ₹4 Cr and migrating 20,000+ drivers in 2 months with 100% partner transition by end-2020. Launched DIY onboarding flow, adding 10,000+ drivers and generating ~₹15L/month incremental revenue; rate cards increased driver incentives by 7-8% per day.
Senior QA Engineer
Regal Software Technologies
Jan 2017 - Jan 2019 (2 years)
Led QA integrations for 10 major US banks (Wells Fargo, AmEx, JP Morgan), generating $2M revenue in FY18. Performed QA for AT&T (15 US states) and BMS (13,000+ doctors, 1L patients).
Performed QA and software engineering across enterprise client projects, building foundation in SDLC, testing frameworks, and cross-team collaboration.
Education
Degrees, certifications, and relevant coursework
Mody University of Science & Technology
Bachelor of Technology, Electronics & Communications Engineering
2010 - 2014
Grade: 8.04/10
Bachelor of Technology in Electronics & Communications Engineering with a GPA of 8.04/10.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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