Open to opportunities

Sushmi Manandhar

@sushmimanandhar

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Dynamic HR professional with expertise in marketing and customer service.

Nepal

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What I'm looking for

I seek a role in a dynamic organization that fosters growth and values employee engagement.

I am a dynamic and self-motivated HR professional with a strong background in human resources, marketing, and customer service. With an MBA and extensive experience in recruitment, employee relations, and training, I have developed a comprehensive skill set that allows me to effectively manage and motivate teams. My passion for fostering positive work environments and enhancing employee engagement has been a driving force in my career.

Throughout my professional journey, I have successfully handled various HR functions, including recruitment and selection, employee onboarding, and performance appraisal. My roles have allowed me to work closely with diverse teams, ensuring effective communication and collaboration across departments. I take pride in my ability to resolve employee grievances and provide guidance, contributing to a supportive workplace culture.

In addition to my HR expertise, I have also gained valuable experience in marketing and customer service. My ability to connect with clients and understand their needs has been instrumental in driving business development and customer retention. I am eager to leverage my skills and experience to contribute to a forward-thinking organization that values growth and innovation.

Experience

Work history, roles, and key accomplishments

Human Resource Associate

Bandipur Cable Car and Tourism ltd., RKD Holding and its sub

Jul 2024 - Jan 2025 (6 months)

Managed recruitment and selection processes, including onboarding and offboarding for multiple entities. Maintained comprehensive employee records, processed insurance claims, and handled performance appraisals. Communicated with external parties and managed documentation.

Recruitment Employee Onboarding Offboarding HRIS Performance Management Employee Retention Documentation Microsoft Office Communication

Human Resource Officer

Saathico Retail Pvt. Ltd.

Jan 2024 - Apr 2024 (3 months)

Led recruitment and selection, employee onboarding, and manpower planning initiatives. Oversaw leave and attendance management, fostering a positive work environment. Designed and implemented various HR and administrative forms.

Recruitment Employee Onboarding Leave Management Team Leadership Negotiation

Marketing Officer and Customer Service Executive

Sanima Reliance Life Insurance

Jun 2022 - Sep 2023 (1 year 3 months)

Managed daily operations including petty cash and agent creation, while leading and motivating branch agents. Focused on agent and customer retention, providing counselling and answering insurance-related queries. Engaged in marketing communications and product sales.

Marketing Customer Service Petty Cash Sales Communication Customer Counselling

Manager (Human Resource and Marketing)

Siddhi Ganesh Hotel

Aug 2020 - Feb 2022 (1 year 6 months)

Directed recruitment, training, and employee/guest onboarding and offboarding processes. Conducted market research and designed official letters. Maintained comprehensive records for both guests and employees, overseeing check-in and check-out procedures.

Recruitment Training Employee Onboarding Offboarding Employee Relations Market Research

Education

Degrees, certifications, and relevant coursework

Apex College

Master in Business Administration, Business Administration

Activities and societies: engaged in extra curriculum activities, college programmes engagement (as a Participant, Organizer, Emcee and Evaluator), internship, guest lectures, trainings and workshop

Gained comprehensive insights into Human Resource Management and various business disciplines. Actively engaged in extra-curricular activities, college programs, internships, guest lectures, and workshops, serving as a participant, organizer, emcee, and evaluator.

DAV College of Management

Bachelor in Business Administration, Business Administration

Undertook a comprehensive curriculum in Business Administration, covering core business functions and management principles. Developed foundational knowledge essential for a career in business.

United Academy

Plus 2

Completed higher secondary education, focusing on foundational subjects for university preparation. Acquired essential academic skills and knowledge.

Little Angels School

School Leaving Certificate

Successfully completed secondary level education, demonstrating proficiency across various subjects. Fulfilled the requirements for further academic pursuits.