Open to opportunities

Sushma Jaiswal

@sushmajaiswal

Message

Senior sales and customer support professional focused on retention, lead conversion, and revenue growth.

India

Message

What I'm looking for

I’m looking for a role where I can grow my sales and customer-support skills, own customer experience end-to-end, and be trusted with responsibilities—while being challenged to hit targets through strong communication, CRM-driven follow-ups, and problem-solving.

I’m a Senior Sales Executive and customer-focused sales professional with experience driving customer service excellence, maximizing satisfaction, and achieving/exceeding sales goals. I build strong product knowledge and use timely follow-ups to sustain growth and retention.

Most recently, I’ve supported customers across booking journeys, qualified inbound leads, maintained lead pipelines using CRM tools, and converted prospects into confirmed bookings. I also upsell and promote yearly plans, resolve post-sales issues, and escalate concerns when needed—paired with organizational and problem-solving strengths that help me deliver consistent results.

Experience

Work history, roles, and key accomplishments

Senior Customer Contact

Treebo Hospitality Ventures Pvt Ltd

Nov 2023 - Aug 2025 (1 year 9 months)

Provided customer support for Treebo hotel/property bookings by helping customers choose accommodations within budget, generating and qualifying inbound leads, and converting prospects into confirmed bookings.

Customer Support Lead Qualification Booking Conversion Upselling Communication Problem Solving

Senior Sales Executive

Nobroker Technologies Solution Pvt Ltd

Nov 2021 - Sep 2023 (1 year 10 months)

Delivered customer service excellence to improve customer experience, retention, and business revenue while meeting/exceeding sales targets through strong product knowledge and timely follow-ups.

Customer Service Product Knowledge Sales Target Achievement Business Development Verbal Communication CRM

Associate Inside Sales

Digicare Health Solutions Pvt Ltd

Oct 2025 - Present (8 months)

Served as the primary point of contact for existing Niva Bupa health insurance clients, handling insurance queries, doctor consultation bookings, and health check-up report issues while troubleshooting concerns to ensure seamless service delivery and retention.

Niva Bupa Client Service Doctor Consultation Booking Appointment Management Health Check Up Report Resolution Service Delivery Client Retention