Shivam Pandey

I’m a customer-focused professional with 3+ years of experience in travel sales and customer success roles. I’m known for end-to-end travel reservations, resolving customer queries, and driving revenue through effective communication and relationship management.

In my most recent role as a Senior Sales Executive at VMS Travel Tech Pvt ltd, I converted qualified leads into confirmed bookings through consultative selling. I assisted customers with itinerary changes, cancellations, and reissues while ensuring high service quality and customer satisfaction. Earlier, as a Sales Executive at Mondee Tech Pvt Ltd, I managed end-to-end customer interactions for travel bookings, converted leads into confirmed bookings, handled fare rules, customer escalations, and booking modifications, and ranked consistently among the top 10% performers.

I bring strong customer relationship management skills—active listening, empathetic communication, conflict resolution, and problem solving—supported by GDS platforms and MS Office. I also support client retention with post-sales support and escalation handling, and I’ve developed leadership through roles like Student Representative and Student Head of the Sports Committee during my studies.