Susan Higgi

I’m a dedicated, detail-oriented dental accounts receivable professional with 25 years in the dental industry. I currently specialize in accounts receivable, billing, and claims follow-up, with a proven track record of reducing claim denials and improving cash flow.

Since starting as an AR Coordinator and Treatment Coordinator, I’ve driven a 20% increase in both production and collections, consistently surpassing 100% of collection goals. I focus on aging claims, denials, appeals, and patient billing through accurate and timely follow-ups.

Earlier in my career, I served as an Office Manager and then Practice Administrator for a pediatric dental practice, progressing from front desk scheduling coordinator to practice administrator. I supported growth—expanding to four pediatric dentists—and strengthened the practice’s financial performance through insurance verification, patient accounts, and past-due collections.

I also led key operational initiatives, including being the first to implement sedation dentistry in Jacksonville. I’ve overseen office expansions, construction, staffing, and revenue cycle improvements, bringing both technical aptitude and a commitment to personalized patient care.