Hasani Kellum

Review EOBs and payment details, post insurance payments in Open Dental, and keep account documentation current. Monitor insurance aging and research denials, unpaid claims, and missing information to identify unresolved revenue items.

Supported restorative and orthodontic care through chairside assistance, digital scans, room readiness, and accurate treatment documentation. Explained next steps to patients and coordinated with clinical and front-office teammates.

Managed insurance verification, patient estimates, claims follow-up, receivables, and financial questions. Reviewed EOBs and payer information to research reimbursement discrepancies and determine follow-up needs.

Presented treatment plans with benefit and financial estimates so patients could make informed decisions about care. Followed up on insurance and patient balances and coordinated next steps with the practice team.

Provided clinical support across dental procedures while maintaining complete treatment records and organized operatory workflows. Helped orient and train team members and coordinate patient flow with providers and front-office staff.

Assisted with implant and comprehensive dentistry visits, prepared instruments and treatment areas, and supported smooth patient flow. Maintained patient and procedure documentation and coordinated follow-up needs with the clinical team.

Fulfilled customer orders accurately and on schedule, communicated about substitutions, and provided dependable service in a fast-paced setting.

Completed Dental Assisting I diploma from May to September 2020, including training in dental radiology, nitrous oxide monitoring, CPR, HIPAA awareness, OSHA and infection control, and medical and dental emergencies.

Earned a General Educational Development (GED) certificate in Rochester, NY.